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Updated Help Desk Policy

Steven Cramton

There will be no more video watching or video game playing at the Help Desk. There are occasional exceptions to this rule - tech tip videos or other technology-related videos. Unless it is work related though, there will be no more videos. Most definitely there will be no movies or hour long television shows. We don't pay you to watch movies or play video games.

In the absence of all this video watching, we all know that there are busy times and lulls at the Desk, and at night, those lulls can be rather long. Acceptable down time activities would include:

  • Working on training tracker goals
  • Writing documentation for the wiki
  • Reviewing documentation on the Help Desk blog or Moodle course
  • Learning a new skill (for example, working on a project in Photoshop or creating a Mahara profile)
  • Homework
  • Reading a book
  • Straightening up things around the Desk
  • Filling any low paper forms at the Info Desk
  • Filling paper in the alcove, reference desk and MPC printers
  • Any other work-related tasks you or your supervisor can think of

If you have any questions reguard this please contact your Support Supervisors Directly.

There will be no more video watching or video game playing at the Help Desk. There are occasional exceptions to this rule - tech tip videos or other technology-related videos. Unless it is work related though, there will be no more videos. Most definitely there will be no movies or hour long television shows. We don't pay you to watch movies or play video games.

Should someone happen to watch something inappropriate for work or play a video game, that person will be immediately furloughed. They can go home to watch tv on their own time, and if things get busy at any point during the remainder of their shift, they can be called back into work.

In the absence of all this video watching, we all know that there are busy times and lulls at the Desk, and at night, those lulls can be rather long. Acceptable down time activities would include:

In the absence of all this video watching, we all know that there are busy times and lulls at the Desk, and at night, those lulls can be rather long. Acceptable down time activities would include:

If you have any questions reguard this please contact your Support Supervisors Directly.

If you have any questions reguard this please contact your Support Supervisors Directly.

There will be no more video watching or video game playing at the Help Desk. There are occasional exceptions to this rule - tech tip videos or other technology-related videos. Unless it is work related though, there will be no more videos. Most definitely there will be no movies or hour long television shows. We don't pay you to watch movies or play video games.

Should someone happen to watch something inappropriate for work or play a video game, that person will be immediately furloughed. They can go home to watch tv on their own time, and if things get busy at any point during the remainder of their shift, they can be called back into work.

In the absence of all this video watching, we all know that there are busy times and lulls at the Desk, and at night, those lulls can be rather long. Acceptable down time activities would include:

In the absence of all this video watching, we all know that there are busy times and lulls at the Desk, and at night, those lulls can be rather long. Acceptable down time activities would include:

If you have any questions reguard this please contact your Support Supervisors Directly.

If you have any questions reguard this please contact your Support Supervisors Directly.

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